Privacy Policy

PRIVACY POLICY

For Neem Tree Ayurveda and Nature Cure Hospital

Introduction

Neem Tree Ayurveda and Nature Cure Hospital ("the Hospital," "we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information, especially your sensitive health data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, avail of our services, or visit our premises. We adhere to the highest standards of data protection and comply with applicable Indian laws and regulations concerning data privacy.

Purpose

The purpose of this Privacy Policy is to:

• Inform you about the types of information we collect.

• Explain why we collect this information and how we use it.

• Describe how we protect your information and ensure its security.

• Clarify your rights regarding your personal data and how you can exercise them.

• Demonstrate our commitment to maintaining the confidentiality of your health and personal information.

Applicability

This Privacy Policy applies to all information collected by Neem Tree Ayurveda and Nature Cure Hospital, whether through:

• Our official website (e.g., when you fill out forms, book appointments online, or browse content).

• Direct interactions (e.g., during consultations, treatments, or when you provide information over the phone or in person).

• Any other digital or physical channels through which we collect personal data. This policy applies to all our patients, visitors, and users of our services.

Collection and Use of Information

A. Collection of Your Information: We collect various types of information necessary to provide effective healthcare services and manage our operations. This may include:

1. Personal Identifiable Information (PII):

o Contact Information: Name, address, email address, phone number, date of birth.

o Demographic Information: Gender, nationality, occupation.

o Identification Information: Aadhar card details, passport details (if required for specific services or regulatory compliance).

2. Sensitive Personal Data or Information (SPDI) / Health Data:

o Medical Records and History: Past and present health conditions, symptoms, diagnoses, treatments, medications, allergies, medical reports (blood tests, scans, etc.), family medical history.

o Physical, Physiological, and Mental Health Condition: Information related to your physical, mental, and emotional health state, including lifestyle details relevant to Ayurvedic and Nature Cure treatments (e.g., diet, exercise habits, sleep patterns).

o Biometric Information: (If applicable and with explicit consent, e.g., for certain diagnostic procedures or identity verification, though less common for general healthcare).

o Financial Information: Payment details for services rendered (credit/debit card information, bank account details for refunds), insurance details.

3. Usage Data / Non-Personal Information:

o Website Usage Data: IP address, browser type, operating system, pages visited, time spent on the website, referring URLs. This information is typically aggregated and anonymized to analyse website performance and user behaviour.

o Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience, personalize content, and understand website traffic patterns.

B. How We Use Your Information: We use the collected information for the following purposes:

1. Provision of Healthcare Services:

o To register you as a patient and manage your appointments.

o To diagnose, treat, and provide holistic care based on Ayurvedic and Nature Cure principles.

o To maintain accurate and comprehensive medical records.

o To facilitate communication between you and our healthcare practitioners.

o To process payments for services and manage billing.

2. Operational and Administrative Purposes:

o To improve our services, facilities, and treatment protocols.

o For internal record-keeping and administrative efficiency.

o To conduct audits and quality control checks.

o To send you important notices, updates, or information about your appointments or treatments.

o To respond to your inquiries, feedback, or complaints.

3. Research and Development (Anonymized Data):

o With appropriate anonymization and aggregation, your non-personally identifiable health data may be used for research, statistical analysis, and public health purposes to advance Ayurvedic and Nature Cure knowledge and improve patient outcomes. Individual identities will not be disclosed in such cases.

4. Marketing and Communications (with Consent):

o With your explicit consent, we may send you promotional information about our services, special offers, health tips, or upcoming events. You will always have the option to opt-out of such communications.

5. Legal and Regulatory Compliance:

o To comply with applicable laws, regulations, legal processes, and government requests (e.g., reporting communicable diseases, responding to court orders).

o To protect our rights, property, or safety, and the rights, property, or safety of our patients or others.

Accuracy of Information

We strive to keep your personal information accurate, complete, and up-to-date. We rely on you to provide accurate information and to inform us of any changes. You have the right to request access to and correction of your personal information held by us. We will take reasonable steps to ensure that the information we hold is accurate and relevant to the purposes for which it was collected.

Distribution of Information

We understand the sensitive nature of your health information and are committed to maintaining its confidentiality. We will not sell, rent, or lease your personal information to third parties. We may disclose your information in the following limited circumstances:

1. To Our Healthcare Team: Your information will be shared among our authorized doctors, therapists, nurses, and administrative staff who are directly involved in your care and require access to your information to perform their duties. All staff are bound by confidentiality agreements.

2. To Third-Party Service Providers: We may engage trusted third-party service providers (e.g., IT support, payment processors, diagnostic labs, ambulance services) to assist us in operating our business and providing services. These providers are contractually obligated to protect your information and use it only for the purposes for which they were engaged, in compliance with this Privacy Policy and applicable laws.

3. For Legal or Regulatory Requirements: We may disclose your information if required by law, court order, or governmental regulations, or to comply with a legitimate request from a law enforcement agency.

4. With Your Explicit Consent: For any other purpose not explicitly mentioned above, we will obtain your explicit consent before sharing your personal information with third parties.

Consent and Control

• Consent: By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. For sensitive personal data, especially health information, we will obtain your explicit consent at the time of collection or before processing for specific purposes (e.g., treatment, sharing with specific specialists). You have the right to withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

• Control over Your Information:

o Access and Correction: You have the right to access your personal information and request corrections to any inaccuracies.

o Opt-out of Marketing Communications: You can opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

o Cookies: You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Commitment to Data Security

We are committed to ensuring the security of your information and have implemented robust technical, administrative, and physical safeguards to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: Using encryption technologies (e.g., SSL/TLS) for data transmission over the internet.

• Access Controls: Restricting access to personal information to authorized personnel only, based on a "need-to-know" basis.

• Physical Security: Implementing physical security measures for our premises and data storage facilities.

• Regular Audits and Monitoring: Conducting regular security assessments and monitoring our systems for vulnerabilities.

• Staff Training: Providing regular training to our staff on data privacy and security best practices.

• Data Minimization: Collecting only the information that is necessary for the stated purposes.

Despite our best efforts, no method of transmission over the internet or electronic storage is entirely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.